Bob Brown Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 2,467 Reviews
joy S.
sun city west, arizona
"Great service"
michael A.
scottsdale, arizona
"Lets understand! Ambrose was fantastic. Took two visits to fix something that was done wrong on installation. Office appointment was either wrong on my part or theirs!!"
william C.
sun city, arizona
mr buchholtz B.
peoria, arizona
"Unit dusty, tech said 280 dollars. The is a ripoff! Looking for a new company. Cleaning should be part of service. 30 year plus customer! Tired of getting ripped off'!!!!!"
robert H.
goodyear, arizona
martin W.
scottsdale, arizona
"Technicians were professional and very informative"
linda P.
phoenix, arizona
"Professional, personable, mask-wearing. Adequately explained the service, findings, watching, and options."
mary W.
scottsdale, arizona
"Very professional."
larry M.
sun city west, arizona
"They were very professional"
mrs rabassa R.
chandler, arizona
kenneth M.
gilbert, arizona
ms borski B.
mesa, arizona
"on time worked diligently until finished"
patricia F.
sun city, arizona
"Since the installation on 9/14/20 it has been touch and go until today 9/21/20. The AC/Heat pump is great, but there has been problems with getting the right thermostat working properly until today. I think everything is good now."
mr barkley B.
mesa, arizona
dale W.
glendale, arizona
"Tech very nice and knowledgeable."
steven H.
peoria, arizona
"Prompt and efficient"
celia B.
sun city, arizona
"On time and did the job quickly and nice personality"
erin W.
wittmann, arizona
"Every visit something new and major is wrong with my 6 year old unit."
karen S.
avondale, arizona
"Great customer service"
gary E.
sun city west, arizona
"He was good"
mr frost F.
sun city, arizona
doug H.
scottsdale, arizona
"Arrived on time and did the work as promised"
adam T.
scottsdale, arizona
steve Y.
buckeye, arizona
"While the technician did his job, I was under the impression that we were getting a semi annual service cleaning done, not just a filter change."
phebe B.
san tan valley, arizona
"I liked Andros. He is the best one yet."
mrs acker A.
phoenix, arizona
"He found the simple problem within minutes and showed us how to deal with it."
gayle R.
casa grande, arizona
roger H.
phoenix, arizona
"Andres did a thorough job. Would like to request Andres as our Tech."
ella S.
sun city, arizona
"I felt their customer service was outstanding and they cared about the cleanness of my house as well as sanitation. I just felt the price quoted was outrageous and felt price gouged. They gave me an answer to a question that most weren't able to answer. why my theremometer would increase even though I set it lower. They explained a duct was disengaged."
delia G.
phoenix, arizona
michael A.
scottsdale, arizona
"Clean, intelligent and persistent in a nice way:)"
elizabeth J.
sun city, arizona
"We were most happy with the service our tech provided ~ he was very quick to determine what was wrong and repair it. He diagnosed the problem immediately."
gisele F.
surprise, arizona
mr synk S.
chandler, arizona
"Back in March the tech serviced the unit and said the compressor was going bed. I was unhappy because the system is only 4 years old. So we come to the summer heating season and the compressor goes bad. My issue is that it took FIVE days to find and obtain the compressor and related parts. Then the repair is still almost one-sixth the cost of the new system. I am not impressed and you should be appalled at the situation."
seth K.
phoenix, arizona
"Overpriced, again. No promised follow up."
stephen R.
paradise valley, arizona
"I was so pleased to have a prompt solution to our issue."
jason W.
chandler, arizona
"Dmitri and Jeremy were prompt and professional. Fantastic customer service."
chris O.
cave creek, arizona
derek H.
sun city, arizona
john E.
tempe, arizona
"Our need for service was handled in a timely manner."
richard P.
sun city, arizona
"Came quickly. Efficiently solved problems"
ray K.
buckeye, arizona
"On time and professional"
donald S.
surprise, arizona
"Took time and kept us in the loop"
dale W.
glendale, arizona
"Right on time. Worked efficiently!"
stephen M.
glendale, arizona
"The install went very smooth."
frances G.
peoria, arizona
"Jeremy found the problem right away and fixed it."
mrs jarboe J.
sun city west, arizona
"Very professional young man. Explained the results of his examination very clearly."
nancy M.
sun city, arizona
"Problem with unit was fixed. all is well"
kathleen P.
suprise, arizona
rick O.
surprise, arizona
"On time and professional"
mervyn W.
mesa, arizona
"The Technician was cordial, answered my questions. And gave me some much valuable information about cooling down a room furtherest away from the furnace."
mrs wright W.
glendale, arizona
ms waits W.
phoenix, arizona
"Found problem and fixed quickly"
ms kennedy K.
tempe, arizona
jim C.
sun city west, arizona
"Technicians were on time, diagnosed problem, and rectified problem."
jim W.
phoenix, arizona
"Clint is very good at his job and communicated well."
gaylynne S.
scottsdale, arkansas
"My AC stopped working July 12 at 4:30pm. In the AZ heat of 118! The tech arrived July 13 at 11:30 am. Problem solved. AC went out again on July 30 at 4:30pm. Again AZ heat of 112 degrees Tech arrived July 31 at 8:30am. Problem fixed again. At 4:30pm at 114 degrees unit stopped working. Tech arrived at 5:30pm problem identified. Needing part will check in am for part. Part not available till August 3!! This time 4 days without AC in AZ with a heat advisory warning!!! Temps over 114 degrees. We have pets and it has been very uncomfortable!! Just saying!!!"
donald M.
sun city west, arizona
joe M.
buckeye, arizona
"This was a 10. Jeremy came out and did a great job changing out a part on our system. Speedy, efficient, and thoughtful of our time. That was the 10. I took away a point because because after he left, our system didn't improve. I called the next morning and Jeremy was back and added more freon. The extreme hot weather does complicate this and i understand that now. Jeremy was immediately here to resolve my issue and get us fixed up. That is greatly appreciated. Thank you."
lauro A.
glendale, arizona
"Andres quickly figured out the problem and made the repair without wasting any time."
coreen B.
scottsdale, arizona
"Customer Service was exceptional starting with Heather the then the specialist that came to the house."
tracy T.
surprise, arizona
barbara C.
peoria, arizona
"Excellent service from call tone to fixed time."
bill G.
peoria, arizona
"Contact was replaced with temporary one. The proper contact was suppose to be ordered and installed last week."
santosh P.
gilbert, arizona
"He was professional, and courteous and explained things well."
manny B.
glendale, arizona
carlos D.
queen creek, arizona
"I ask to find a leak on my AC unit but was told that they would not work on it and get I was charged $129 for them to tell me that."
seth K.
phoenix, arizona
"Service guys great. Price was gouging and felt taken advantage of because AC was out in the middle of the summer. $1200 for a fan motor and labor when a really high end fan motor is maybe $600 means that was an outrageous labor charge for 30 minutes of work. But the job was completed and quickly with good communication along the way. AC is working better than before."
william B.
scottsdale, arizona
amber L.
chandler, arizona
"The gentlemen that came were very knowledgeable and helpful. I have already recommended your company to my Banner co workers. I will definitely be using your services from here on out! Your crew members were so kind and polite to me. I am going through a really hard time right now due to my Mother's passing and they took so much pressure and stress off of my shoulders. Thank you so much!"
scott P.
sun city west, arizona
"Donavon explained all the details and results of the service visit and suggested tips to help keep our system running at peek efficiency."
ron M.
anthem, arizona
"seth was on time, early actually, very polite, knowledgeable and efficient"
john A.
peoria, arizona
"Very efficient"
terrace L.
maricopa, arizona
"The service call response and communication was great; however, when price compared to nearby companies, the price was double. I'm pretty sure you know why. I was paying for two instead of one. Nonetheless, the initial solution without overpriced recommendations was right on. Thanks"
ms lucas L.
sun city, arizona
"Working, So Far So Good"
mrs acker A.
phoenix, arizona
lee B.
scottsdale, arizona
"Out of 6 contractors Bob Brown was the only one to respond and fix the problem before 10pm."
bill G.
peoria, arizona
"Technicians on time and did work very quickly and explained everything that was done or may need to have done in the future."
william k.
mesa, arizona
"entered house with oun MASK or boots.. called sat nite left message no one call me until I called tue.."
terrance L.
maricopa, arizona
"Once the main issue was identified, the capacitor issue was rectified and AC blowing icicles in less than 15 mins."
michelle A.
tempe, arizona
"Fast and polite"
ms lucas L.
sun city, arizona
"Arrived at scheduled time, No Call but thats OK he showed up"
donald Z.
mesa, arizona
"A walk way was to be put down from our attic ladder to the heat pump and it did not get done, even though I called and reported the need."
mark F.
sun city west, arizona
robert H.
buckeye, arizona
mr wiggins W.
surprise, arizona
"The young man was courteous and explained everything he did."
gordon E.
sun city west, arizona
"Excellent emergency service on a Saturday evening"
mr swanson S.
sun city west, arizona
gayle W.
apache junction, arizona
"I was very pleased without the good service I got from everyone"
mr quinn Q.
sun city, arizona
mark F.
sun city west, arizona
"JOB NOT FINISHED - NEEDED METAL WORK - NO PERMIT INSPECTION"
maryann S.
tonopah, arizona
"Jeremy is always courteous and informative. Does a great job!"
paul P.
glendale, arizona
"courteous, smart and quick"
eddie W.
mesa, arizona
"The Technician was very thorough. He explained what he was doing and answered all of our questions. Seth was courteous and respectful."
harvey G.
phoenix, arizona
mrs penney P.
peoria, arizona
"Every experience from making the appointment through completion of the work was excellent!"
dave S.
casa grande, arizona
"you guys are always good!! right on time and explained to me"
chris Y.
sun city, arizona
"Your prices are too high when something goes wrong Ive called around and got a much better price how can that be addressed"
ms soltero S.
chandler, arizona
"Our technician was a friendly professional who explained everything so we could make an informed choice."
timothy K.
queen creek, arizona
"The technicians were knowledgeable, answered all our questions. The provided report was great. They cleaned up after themselves and wore shoe covers to protect our flooring. They did not hard sell us on any service or additional work but did explain some programs offered."
chris C.
peoria, arizona
"Jeremy was thorough and helpful. Took time to explain his findings, unit replacement (for future reference), was not pushy."
ms waits W.
phoenix, arizona
"Would have given a 10 if original water pump was still working."
mr bradt B.
glendale, arizona
"Showed up on time. Wore mask and stayed outside. Gave opinion on state of my unit. Offered suggestions on further service and maintenance plan."
mr fedak F.
peoria, arizona
"Although a diagnosis (Bad Coil) was discovered, the Technician failed to Reset my thermostat, before leaving, to its original setting(s). Something I had to personally do upon discovering that my AC system, for this particular unit, was in the OFF Mode. Additionally, it is very unsettling to me in having to pay $2,400.00, In Labor Costs, to get a new Coil installed when it amounts to $600 per hour for a 4 hour installment charge! (Coil part is under warranty.) I have been Bob Brown customer for 10 years and I find this particular Labor Cost very troubling, to say the least!"
sheryl G.
sun city west, arizona
"Arrived on time, polite, efficient."
susan S.
gilbert, arizona
"I called on Wednesday and got an appointment the same day. The techs were out that evening. Options were given for repair or replace. At 9:00 PM, the decision was made to replace the system. The new system was being installed by 2:00 PM the very next day!!"
gary M.
glendale, arizona
"technician was very efficient and informative"
peggy G.
scottsdale, arizona
"Jeremy and Dimitri were very professional in finding the ac problem and getting it taken care of quickly."
mr van house H.
sun city, arizona
george J.
cave creek, arizona
"All completed in professional and timely manner"
roger M.
phoenix, arizona
"Tech guy fine but air handler filter THUMPS when unit shuts down. Disconcerting and unacceptable! Considering stopping auto pay payments. RSVP Roger Macholl"
daniel W.
casa grande, arizona
"Your Service Technician was certainly an amazing expert in his field, he spent time explaining his work to me and my brother in law who has 35years HVAC Experience. I certainly feel blessed to have an HONEST COMPANY who treats there customers like family. Im a retired IBEW ELECTRICIAN who does understand electrical, so it is nice that I feel like your Company treats people with respect. Thanks again for getting this ac up and running, I certainly will have you do any future work with me. Your new client, Mr. Dan Williams"
richard T.
sun city west, arizona
margy Z.
avondale, arizona
"Fixed the problem, prices are outrageous"
michael C.
glendale, arizona
"Lowered from a 10 to 8 because of overcharging me. They installed 4 new parts for a total of $1389. The initial paperwork said $150 was the labor cost to install 2 surge protectors. Afterwards the receipt says I paid $300. It only took him 30 minutes to install both. Thats equivalent to $600 per hour for labor! The surge protectors were sent to me by the manufacturer, because the original ones were recalled. I had already paid Bob Brown for installation once, now I had to pay it again, because of the recall. The original search protectors were bought through Bob Brown. Considering everything else I am installing, I feel Im getting price gouged up on the surge protector labor. Its like paying $50 for one roll of toilet paper on Amazon. I was very happy with the installation service. They arrived two hours after I called, which exceeded my expectations."
mr sommer S.
peoria, arizona
"They arrived in the time window as expected. Did the work quickly. Left every thing clean and put back."
mr carlson C.
sun city grand, arizona
steve Y.
buckeye, arizona
"When I called to book appointment I talked to Gina about the tech needed to bring a filter as last time we had to have a 2nd appointment. She said she would remind and note the account. Keenan showed up, I asked about filter he said there were no notes on the account. We had to have another appointment!!! Its very disrespectful to not get listened to and its a waste of my time and yours since we live far out. Its also inconvenient!"
ruth L.
sun city, arizona
"Every time I call to get the AC looked at, the technicians are very professional."
mauro S.
paradise, arizona
"Your technician quoted $3,000 (I have the written offer) to fix the issue. Penguin Air came over this morning and fixed it for $89"
joyce G.
peoria, arizona
joy S.
sun city west, arizona
"Great service"
frances H.
sun city, arizona
dan H.
apache junction, arizona
barry K.
goodyear, arizona
mr dyer D.
sun city, arizona
james W.
scottsdale, arizona
"Serviceman found problem and fixed it promptly."
jim J.
sun city, arizona
mr watson W.
sun city, arizona
"Professional and thorough"
scott F.
el mirage, arizona
keith H.
fountain hills, arizona
edith E.
sun city, arizona
"Very happy with Keenan. Took a lot of time with A/C issues. Explained everything he was doing."
terry M.
sun city, arizona
claude B.
peoria, arizona
"Both were very straight forward with the solution to the error message"
verna T.
surprise, arizona
linda P.
phoenix, arizona
"Andres knew exactly where to look for the problem and fixed it without issue."
lynne R.
peoria, arizona
"very good and professional have had service experts for years"
roy M.
mesa, arizona
"because they said the fan and motor had problem . ,they wanted to charge me $1044 for parts that were under warranty. and they would have to order the part 4 weeks out. I had another company come out. and found the set screw to the fan was loose. He tighten it up. now it works"
cynthia D.
phoenix, arizona
"He was nice and professional and explained things very clearly"
chris O.
cave creek, arizona
"Very thorough."
holly M.
peoria, arizona
"Technicians were wonderful. Very polite and hard-working! Dmitri was also so professional and answered all questions that we had."
cheryl C.
surprise, arizona
"Jeremy is always very knowledgeable and professional."
leta K.
phoenix, arizona
"They were quick and efficient."
lizanne S.
peoria, arizona
"The technician took time to explain what needs to be done with the cooling system. He stayed longer to find where the issue was located."
mr grubb G.
sun city, arizona
"sorry, but I did not get the gentleman's name, but he seemed to do a very thorough job."
gary E.
glendale, arizona
"They recommended replacing a contact part but never told me if he did it is if he's coming back. Also very annoying that EVERY time they come out they try and charge me for repairs when I have a complete parts and labor warranty. The office should tell them that before they come. Terrible."
roy M.
mesa, arizona
"due to they are ripping me off"
camille C.
goodyear, arizona
"Very professional and trustworthy"
robert C.
waddell, arizona
"Everyone from Dmitri to Alex and Dru were all very professional and helped me to get a reasonable cost for a good product with excellent installation"
nicholas M.
gilbert, arizona
"My system is 5 years old. The best option I was given was a sales pitch for the advantage program. The unit was bought and installed by your team. Although parts were covered they were unavailable. I had a second company come out same day. When we arrived at the outside unit we found the foam around the coolant pipe ripped off and left on the ground leaving the pipe exposed. For a system that is already struggling this seems like sloppy lack of attention. The second company offered all of the same service as this so called tune up but also gave the first pound of coolant as part of the price. I will pay for the fan that is covered by your company but according to your team is likely not available due to covid 19. I also went ahead and got new foam for my pipe. I took pictures if you would like to see them. The assessment of the unit was correct, Im not saying the technician is wrong but the little work that happened was extremely sloppy."
mary W.
scottsdale, arizona
warren B.
casa grande, arizona
"The technicians seemed to know what they were doing. Were friendly and efficient"
joyce G.
peoria, arizona
"Professional, complete, not hurried"
donald S.
surprise, arizona
"Rep was very polite and helpful."
chris F.
phoenix, arizona
"Keenan was outstanding."
darla O.
sun city, arizona
"Cant remember the young mans name so please look it up. First he was early and used a mask. Second he is supper nice and polite. He explains everything when he is done with the work."
catherine S.
sun city, arizona
"Andres serviced my system and was very efficient and pleasant. He also suggested my putting in a humidifier since there was so much static and my home was so dry."
darrell L.
sun city, arizona
"professional"
douglas W.
peoria, arizona
bruce G.
paradise valley, arizona
"The service tech, Keenan, was knowledgeable, friendly and efficient."
mr gallagher G.
scottsdale, arizona
"Arrived ready to work, communicated well, seemed thorough and competent, and approached work with teamwork. Explained recommendations well."
bill S.
scottsdale, arizona
"Have been using you for years . Dmitri very technically competent ."
abby D.
tolleson, arizona
"Good price, good work, friendly and honest technicians."
dale W.
glendale, arizona
"Not enough explanation."
frank H.
sun city, arizona
diane C.
phoenix, arizona
"Both were respectful and maintained a safe distance. Did servicing on A/C as was ordered."
ms brecker B.
paradise valley, arizona
"Andres solved a difficult problem by good trouble shooting skills and determination to succeed."
deayne Y.
el mirage, arizona
"A second visit is required to replace the filters. I think the technician should have brought the filters so a second visit would not have been necessary."
david L.
sun city, arizona
"They both did ther jobs professionaly as I have grown to expect. There were to points I have a concern about.1. they were going to charge us $67.00 to adjust the fan speed (using my thremostat.2 Demiri indcated we leaks in our supply ducks he showed me pictures on his phone (this was after they exited the attic) one large one close to the unit. My question is when the unit was inspcted in December 2019 why did he not see it. The unit was not used for heat from that inspection on only recirc for cleaning the air (UV installed)"
max J.
casa grande, arizona
kimberly S.
phoenix, arizona
"Keenan was awesome. He made sure we got our new smart thermostat connected to our phones. Very helpful."
jerry R.
glendale, arizona
richard L.
paradise valley, arizona
mr ong O.
scottsdale, arizona
"Was disappointed that the technician recommended over $2,000 worth of services. It was almost as if you all had a staff meeting where you determined that because of the virus you werent getting enough revenue and determined to try to get it from existing customers"
mr hull H.
glendale, arizona
marlene F.
sun city, arizona
"Andres is very thorough and I trust him"
gisele F.
surprise, arizona
mr frost F.
sun city, arizona
john A.
phoenix, arizona
jana R.
sun city, arizona
"Excellent service"
ryan R.
avondale, arizona
elizabeth J.
sun city, arizona
"The tech was only on the roof so we did not have contact with him except buy phone. He explained that he was checking the air conditioning on the service program I have with your company. He recommended 2 things that I was not able to have done right now. He was very courteous."
pamela H.
glendale, arizona
"Technician was polite and kept me informed."
terry C.
tempe, arizona
"This is the second time Andres has come to service my address. He is so personable, and explains everything he is doing. He is very patient with all the questions I had. I will request him again in October for my preventative maintenance. Kudos to him!"
betty H.
sun city west, arizona
"The service person explained the procedure of checking the Unit."
pat G.
surprise, arizona
ms mcgovern M.
sun city, arizona
"Nice people but I no longer trust anyone from Bob Brown"
eva L.
scottsdale, arizona
delia G.
phoenix, arizona
martin W.
scottsdale, arizona
"Pricing was high. $260 labor for a short time"
mr kriese K.
scottsdale, arizona
robert H.
buckeye, arizona
mr palmer P.
sun city west, arizona
harold S.
peoria, arizona
mr synk S.
chandler, arizona
"The tech was friendly and did his work efficiently."
carol M.
sun city, arizona
"He did a very good job and explained everything to me so I understood what was happening"
linda P.
phoenix, arizona
richard P.
sun city, arizona
marie M.
sun city, arizona
robert H.
goodyear, arizona
raymond R.
peoria, arizona
"Great Service !!"
debra H.
peoria, arizona
"We've had Jeremy before, and he's great! He's always on time, pleasant and thorough."
candy W.
peoria, arizona
ms eger E.
peoria, arizona
"Very knowledgeable and professional."
susan H.
phoenix, arizona
"Very professional and knowledge. On time always."
joseph G.
fountain hills, arizona
"Jeremy was terrific. Never stopped until the problem was solved. Excellent knowledge and solution"
dean foster F.
mesa, arizona
"Very friendly and knowledgeable"
susan S.
phoenix, arizona
"On time, thorough, and polite"
bill R.
sun city, arizona
"The techs worked Lon and hard to get new system up and running. They had a problem with the thermostat. They kept working till the problem was solved. Very nice men and hard workers. Very professional!"
alex N.
glendale, arizona
gordon K.
sun city west, arizona
"very professional and well trained"
mr swanson S.
sun city west, arizona
"Gregg and Andre came 30 minutes ahead of schedule. They answered questions and serviced the unit with attention to detail. Cant say enough about them."
mitch K.
peoria, arizona
"Attention to detail, willingness to answer questions"
richard F.
fountain hills, arizona
"Service explained everything thoroughly"
robert S.
peoria, arizona
"O always very pleased with all your service personnel."
elizabeth M.
sun city west, arizona
"Great service; polite/nice young man; did great work, answered all questions. Only issue is he didn't have a filter on his truck had to order one and then go pick it up and come back; should have one ready next year upon his reserve service to avoid delay and extra work."
nancy M.
sun city, arizona
"System works fine...friendly tech, explained all work done."
harold W.
buckeye, arizona
"friendly and helpful"
gaylynne S.
scottsdale, arizona
"Friendly and knowledgeable"
the T.
glendale, arizona
"I would think that when you do a spring or winter service you would replace the filters."
tom K.
sun city, arizona
karen H.
phoenix, arizona
"Jeremy did an excellent job! While only here to do a spring check-up on our main unit, he checked the new (bought November 2019) unit an discovered that the thermostat was faulty. Unable to wire throUGH our sloping attic, he installed a new one. EXCELLENT SERVICE! I TRIED TO WRITE A REVIEW FOR HIM ON YOUR WEBSITE, BUT WAS UNABLE TO, DUE TO WEBSITE FAILURE TO HOST MY REVIEW."
jim C.
sun city west, arizona
"Had to have supply duct resealed. $129.00 seems like alot of money to run some caulking around the duct, took 10 minutes."
kathy O.
sun city, arizona
bette J.
scottsdale, arizona
tom N.
sun city, arizona
audrey C.
sun city, arizona
"The service call went very smoothly, the technician was efficient and quick."
mr olson O.
sun city, arizona
"very informative, and friendly"
steve C.
peoria, arizona
mr hull H.
glendale, arizona
mark F.
sun city, arizona
"New what was wrong instantly, fast service."
roberta C.
sun city, arizona
"Jeremy was prompt, efficient and knowledgeable."
stephen M.
glendale, arizona
"Excellentwork"
john O.
phoenix, arizona
"Jeremy as on time, friendly and professional. Complete inspection of heating and AC. Checked and answered my questions."
nancy M.
sun city, arizona
"The tech was very nice, and explained all that was done. He is the nicest tech I've had."
carl R.
goodyear, arizona
paul S.
glendale, arizona
"Technician Jeremy did an excellent "tune up" on our heat pump that's covered under the Advantage Program. I was appreciated his courtesy, knowledge, and explanation of the work performed."
janet R.
fountain hills, arizona
"He is quite educated. I appreciate this."
mrs rabassa R.
chandler, arizona
"Came on time, very respectful and agreeable, did a thorough exam of the equipment and fixed the problem!"
john K.
buckeye, arizona
"Edward is always great! He has exceptional knowledge about our mini split system. He is professional, courteous and friendly. He listens to our issues and solve the problem. Demetri has been very helpful."
donald S.
glendale, arizona
"The technician did a very Excellent job of checking out the system and all the components"
richard O.
surprise, arizona
"On time and very courteous and professional. Jeremy took the time to explain the very smallest details."
dave S.
casa grande, arizona
"YOUR TECH IS REALLY GOOD"
jim C.
sun city west, arizona
"Very knowledgeable"
sylvia P.
sun city west, arizona
martin W.
scottsdale, arizona
"Andreas did a good job and was efficient. Not sure if the problem is fixed yet."
marlene F.
sun city, arizona
"Forgot my service man name but replaced the part in a timely manner and showed up when he said"
john A.
peoria, arizona
"Thorough service"
kenneth M.
sun city, arizona
larry M.
sun city west, arizona
bruce B.
surprise, arizona
ellen D.
peoria, arizona
"Friendly and completed his job in a timely manner."
mr mcphee M.
scottsdale, arizona
"Eddie A and Keean were very professional.. They explained everything they did; were very knowledgeable, very patient, and very polite. Their goal was to ensure we were satisfied with the service, the material, and with Bob Brown overall as a company. They were very team oriented."
darrell W.
sun city west, arizona
jj C.
buckeye, arizona
"I fully trust the work and diagnosis that is provided."
ruth L.
sun city, arizona
ellen R.
avondale, arizona
"They were polite, informative, and efficient in their work. took the time to explain information and options"
mrs gonzales G.
mesa, arizona
bette J.
scottsdale, arizona
"My contact, Dmitri Holman helped me over the last few years by answering my questions and keeping me up to as to what is available. He always answers my e-mails in a timely fashion. In settling in a deal to lease a heat pump, he explained everything to my satisfaction. I appreciated his help since he went the extra mile."
ms blechl B.
sun city, arizona
ken C.
san tan valley, arizona
george J.
cave creek, arizona
"Did a great job of explaining things in an understandable manner."
frank W.
goodyear, arizona
doug H.
scottsdale, arizona
"Arrived on time and worked efficiently"
bruce B.
surprise, arizona
susan K.
sun city, arizona
"Andrez was very educational in explaining what he did and why."
gail H.
mesa, arizona
"I have found Keenan & Dmitri to be Experts in discovering and suggesting remedies to improve efficiency of our heating and cooling units."
darrell L.
sun city, arizona
"Unable to seal roof mounted heat pump. Leak in roof still."
ellen D.
peoria, arizona
"They were here when they said they would be and acted in a very professional manner."
maryann S.
tonopah, arizona
"Friendly, knowledgeable, and very very adept at his job. Knows what to do and how to explain what's wrong, if there is anything."
claude B.
peoria, arizona
"fully explained the product"
carol W.
sun city, arizona
"Chris and Jeremy were very professional and explained everything in detail as to the condition of my old AC/Heating unit. The installation of my new unit was seamless and the 3 gentlemen were very cordial and professional. They answered all my questions. I am so relieved that Chris encouraged me to participate in the Advantage Plan."
mr van house H.
sun city, arizona
mrs traicoff T.
mesa, arizona
"The service representative tried very hard to solve our mysterious pounding noise. We are not sure that the problem is within his area of expertise, but he really did everything he could to resolve the problem."
martin W.
scottsdale, arizona
"They left without checking to see if the system worked. We now have no heat in our house"
susan W.
peoria, arizona
joseph G.
fountain hills, arizona
mrs jarboe J.
sun city west, arizona
"Two very polite gentlemen were here and answered all question I had."
joe M.
buckeye, arizona
david L.
sun city, arizona
"The Tech. did not know we ordered the apco uv lamp on this visit he call base and they brought one out"
wayne F.
phoenix, arizona
"Eddie was so great at answering questions, giving updates, etc. Very professional. You're very lucky to have him for an employee."
mr dyer D.
sun city, arizona
"He called ahead, was on time, and very courteous. He could, however, have worn booties over his shoes when he was inside. Realize this is part of his job but the up selling is not appreciated."
george W.
glendale, arizona
"the technician is okay.... the unit continually breaks down and is only 8 years old.."
linda R.
buckeye, arizona
"Technician was very courteous, timely and knowledgeable."
gary M.
glendale, arizona
"Technician was on time and very efficient."
jerome L.
phoenix, arizona
"Andre is the best and most through technician I have ever had visit. However, I am displeased that management seems to force the technicians to find something to try and sell me on each visit (like annual on UV bulb). I'm already not particularly pleased with some of the things the salesman talked me into buying during installation (useless box filter removed completely on this visit). So best not to have service calls seem like sales calls to avoid the bad association."
mr ferguson F.
scottsdale, arizona
"Your tech turned off the gas when he left. Leaving us with a cold morning, and a furnace that was not working, requiring another service call."
george M.
avondale, arizona
harvey G.
phoenix, arizona
"rapid response. very polite and knowledgeable"
mr mcnutt M.
peoria, arizona
"He showed up quickly and got the problem fixed."
michael A.
scottsdale, arizona
"Edward handled the warranty replacement and took the time to show me the leak"
linda P.
phoenix, arizona
"Keenan knows what he's doing, communicates well, is courteous, and friendly."
jason W.
buckeye, arizona
"As a side note: Eddie whom was my service technician is an excellent technician and representative to Bob Brown service experts. His attention to detail, integrity, and providing excellent customer service is exactly why I chose to continue my service annual agreement with Bob Brown. I would personally request and recommend Eddies expertise to all my family members and friends looking to start service with Bob Brown Heating and Cooling."
joseph G.
fountain hills, arizona
"Always on time, good work, and clean"
gordon D.
peoria, arizona
"NOTE This is a re-submission. I had a detailed answer, but since the first submission encountered a problem, the answer didn't get saved and I don't feel like trying to re-create it. You need to improve your survey so that can't happen! NOTE For Statement 10, hard for a homeowner to evaluate value and price."
bill H.
phoenix, arizona
kristin E.
mesa, arizona
"We were interested in a repair on a water heater, not a salesman to come and try to sell us a new air conditioning unit and water heater."
terri J.
mesa, arizona
"Jeremy and Chris were fine to have into my home and work with. I have an issue with Bob Brown Service company more than an issue with the employees."
jne' P.
wittmann, arizona
harvey G.
phoenix, arizona
"because you started the installation late thereby making the finish time late"
tom L.
sun city, arizona
"Professional job well done."
mark S.
casa grande, arizona
lon H.
surpise, arizona
"good tech"
walton W.
sun city, arizona
"Filter change should be included in maintenance agreement"
darvina V.
sun city, arizona
john O.
phoenix, arizona
"found out heating was not working in middle of night. Called the next morning and a Tech was here that morning."
phyllis P.
sun city west, arizona
gordon K.
sun city west, arizona
"very thorough and explained everything very well"
keith H.
fountain hills, arizona
jesse K.
phoenix, arizona
"I felt like the offers we were given were focused more on financing and sales gimmicks (throwing in a water heater) than on the installation of the air conditioner itself. Really disappointed in the process and I get the feeling it is systemic - not anything in particular that Dmitri did. I think we have a significant difference in perspective in how AC installation should be bid."
mitchell B.
surprise, arizona
mr kriese K.
scottsdale, arizona
mrs rabassa R.
chandler, arizona
"He took time to check that everything was working well."
joyce G.
peoria, arizona
"Professional ! Not pushing for recommended changes or additions to systems Good explanations for questions asked by me"
mr moseke M.
anthem, arizona
"Timely, professional"
lizanne S.
peoria, arizona
mr jones J.
sun city, arizona
"Edward had a pleasant attitude. Explained honestly the status in detail without taking lots of our time or being pushy."
jeff C.
peoria, arizona
donald K.
surprise, arizona
"He was efficient and pleasant."
mike H.
scottsdale, arizona
christopher S.
buckeye, arizona
"Very professional and explained info about heater and also adjusted A/C as it was very noisy"
terry C.
tempe, arizona
"Great service, very punctual."
carol C.
surprise, arizona
peggy G.
scottsdale, arizona
"Keenan is our service expert. I trust his opinions and appreciate his hard work."
betty H.
sun city west, arizona
"The service people were very nice an explained what was done. Also informed me of condition of the air conditioner. They ordered new filters for the ceiling openings."
mr schleff S.
mesa, arizona
"The service personal explain very thing that was done an what he did"
sheryl G.
sun city west, arizona
"Friendly and professional."
mrs C.
phoenix, arizona
"Both men were courteous and polite. Appreciated that they put booties on before entering the house. Were excellent representatives of the service I expect from Bob Brown techs."
robert H.
goodyear, arizona
"Keenan had been here before and did not need a guided tour of the house and grounds---very helpful for a lame old man!"
sandra L.
surprise, arizona
harold S.
peoria, arizona
"andres was very helpful and professional"
carol W.
mesa, arizona
"Keenan was excellent & very knowledgeable. In the end, all was resolved & worked well! There was some confusion about which part needed to be ordered which required me to be home from work twice (each one week apart!). Also, there was some confusion about the appointment time; we were told & received email confirmation that the final appointment was from 12-2pm but we got a call from scheduling that Keenan was "on his way" at 10am! Luckily we were home but had been planning on staying at work until 11am......."
pat G.
surprise, arizona
becky D.
sun city, arizona
"Explanations and suggestions given with no pressure. Techs were very personable."
janice P.
sun city west, arizona
"do not remember the service I had except a great service when ac went out"
james B.
phoenix, arizona
"Came out within a few hours in the middle of the night. Called at about 2:00am, and they showed up at 7:00am"
james K.
sun city west, arizona
"tech was polite, knowledgeable , and got the job done"
ruth L.
sun city, arizona
"He installed the new filter without being asked to.very nice person."
mitchell B.
surprise, arizona
"Edward was on time, very efficient, and very courteous."
walter H.
mesa, arizona
"Always professional, on time and good problem solvers."
harold W.
buckeye, arizona
"No one seems to know what is wrong"
mr young Y.
sun city grand, arizona
"Andres did a very thorough job in checking out our air conditioning system"
judy O.
sun city west, arizona
"Jeremy was very thorough and very professional. He did an excellent job of inspecting our unit and answered all our questions."
kay K.
phoenix, arizona
"They arrived on time, identified the problem, and quickly resolved it."
marie M.
sun city, arizona
"Thorough inspection when the unit was cleaned."
robert B.
sun city west, arizona
"On the plus side The person was professional and informed but your prices were exorbitant."
mrs gloria T.
mesa, arizona
"The original appointment was for 10am-12. It was necessary for the technician to delay his arrival. I rearranged an appointment to accommodate him, but instead of arriving at the second time, he came much later causing me to miss a second appointment."
roxie D.
sun city, arizona
"The inspection person was very good-- the high pressure sales rep that came with him seriously tried to get me to trade in a 2 year old working unit for a great deal on a new one! He suggested a 2nd drop for the one I have-- probably could be a good idea but his suggested location didn't make sense. He vaguely suggested that the issue should have been addressed when I replaced my 3.5 ton unit with a 4 ton unit. Between that and the sales pitch for a new unit where the cost of the 2nd drop would be included I began to have serious doubts about your company in general."
richard L.
paradise valley, arizona
jim L.
peoria, arizona
"Derrik and Eric were very knowledge and very expert in their service."
robert G.
sun city, arizona
"Came in, did their job, gave me good feedback, were not pushy on leasing as I told them I was up for the lease when my system dies. Nice guys.?"
martin W.
scottsdale, arizona
darlene C.
sun city, arizona
"polite, knowledgeable and honest tech"
john K.
buckeye, arizona
"It is always easy to call and receive a quick service appointment. The office staff is very professional and friendly. Edward Armenta has been our Service Technician for the last three service calls. He is Great!. He has a excellent knowledge about our mini-split unit. Every question he can answer. Every unit issue he can resolve. I always request Eddie for our service calls and annual maintenance."
harvey G.
phoenix, arizona
jon H.
scottsdale, arizona
robert B.
peoria, arizona
debra H.
peoria, arizona
"Eddie called and gave me notice when he was 30 minutes away. He was polite, friendly and knowledgeable."
gerald B.
sun city, arizona
frank H.
sun city, arizona
"they did a very good inspection and cleaning of the outside unit."
martha L.
sun city, arizona
"Andres explained everything and didnt rush through the visit. He addressed all our concerns."
elizabeth J.
sun city, arizona
"This young man was so impressive! He explained everything to me in detail. I was most impressed with him. He was very courteous, polite and explained everything to me in detail. I definitely would like him to do all my checkups in the future. He was nicely dressed and very well mannered, very impressive."
rose B.
surprise, arizona
"It took 3 visits before my air conditioner was fixed at a very hot time. It would have cost me a lot less for service time had problems would have been detected sooner."
stephen M.
glendale, arizona
"Arrived during appointed time"
harvey G.
phoenix, arizona
peter R.
sun city west, arizona
"Eddie represented Bob Brown very well and also answer questions about and air cleaner addition to our u it"
robert S.
peoria, arizona
jim C.
sun city west, arizona
bill R.
sun city, arizona
julie S.
peoria, arizona
"Thorough in explanations"
mr grouse G.
peoria, arizona
"Clean quiet work"
christine H.
glendale, arizona
"Jeremy is professional, friendly and explains things."
john B.
sun city, arizona
richard P.
sun city, arizona
donna M.
sun city, arizona
"came within few hours"
robin J.
surprise, arizona
charles F.
gilbert, arizona
"Tech fix part that was not done properly when install in April, added coolant. GM wouldn't let him look for leak so on 8/29 A/C quit working again. So no A/C on Monday then again on Thursday"
mr carlson C.
sun city grand, arizona
"The person was very good at explaining the problem"
clayton W.
surprise, arizona
cote C.
peoria, arizona
"Professional & knowledgeable."
bertha A.
sun city, arizona
"Excellent and efficient"
john J.
peoria, arizona
"I was told a technician would be out to fix an a.c. problem you did not resolve on the next day (day after your original appointment) and I was given the runaround three different times. You wasted the entire day of three different people by not showing up to fix what originally should have been fixed the day before. What's worse, your receptionist had the gall to tell me I had to wait like everyone else despite my service appointment being scheduled 24 hours before hand. I had to hire another a.c. company."
mr mcquery M.
surprise, arizona
"Tech called ahead and was early for the appointment"
walt P.
sun city, arizona
mary F.
phoenix, arizona
"Keenan was professional and friendly - he did my tune up when it was 114 degrees on top of my very steep roof with a sense of adventure and an awesome attitude."
patricia S.
glendale, arizona
carol M.
sun city, arizona
michelle R.
glendale, arizona
"Tech called ahead and was thorough with information and quick to fix the issue"
carleen H.
litchfield, arizona
"Still experiencing the same problems with the thermostat, it runs continually even after the desired temperature has been reached. I have reported this problem to factory and have a case #784678 assigned to follow up on, which I plan on doing Monday AM"
jeff R.
sun city, arizona
"Professional,courteous staff"
mr quinn Q.
sun city, arizona
eugene Z.
buckeye, arizona
"Friendly and prompt"
lisa W.
glendale, arizona
"Excellent service"
john K.
buckeye, arizona
"Scheduling service is easy and quick. I receive reminders for future maintenance dates. Everyone is professional and courteous! Edward is very professional and knowledgeable about our mini-split unit. He is courteous and answers all our questions to our satisfaction."
bette J.
scottsdale, arizona
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